Reliability Index

10/10

Comfort Index

7/7

Environmental Index

10/10

AirAsia X

Overview

Details

  • Full Name: AirAsia X Berhad
  • Founded: 2007
  • Headquarters: Sepang, Selangor, Malaysia
  • Main Hub: Kuala Lumpur International Airport (KLIA2), Sepang, Malaysia
  • Secondary Hubs: Bangkok (Don Mueang International Airport, DMK) through Thai AirAsia X
  • Fleet Size: 15 aircraft
  • Memberships/Alliances: Not part of a global airline alliance. AirAsia X operates under the AirAsia Group.
  • Website: https://www.airasia.com/
  • IATA Code: D7
  • ICAO Code: XAX

History

AirAsia X was established in 2007 as a long-haul, low-cost subsidiary of the AirAsia Group. Its first flight connected Kuala Lumpur to the Gold Coast, Australia. The airline’s mission was to offer affordable long-haul travel to destinations in Asia, Australia, the Middle East, and Europe.

AirAsia X grew rapidly, becoming a key player in the low-cost, long-haul segment. It introduced services to major destinations like London, Paris, Tokyo, and Sydney. However, competition, rising costs, and market challenges led to operational refinements.

In recent years, AirAsia X has focused on profitable routes while exploring partnerships to expand its global footprint.

Fleet & Aircraft

AirAsia X operates a fleet of wide-body Airbus aircraft:

  • Airbus A330-300: Configured for high-capacity, long-haul flights with a two-class setup.
  • Airbus A330-900neo: These newly delivered aircraft enhance fuel efficiency and reduce operational costs.

Route Network

AirAsia X focuses on medium- to long-haul destinations with high passenger demand.

Current Destinations include:

  • Asia: Tokyo, Osaka, Seoul, Taipei, Beijing, and Shanghai.
  • Australia: Sydney, Melbourne, Perth, and Gold Coast.
  • Middle East: Jeddah (for Hajj and Umrah services).

AirAsia X connects with the broader AirAsia Group network, enabling transfers to short-haul destinations via hubs like Kuala Lumpur and Bangkok.

Cabin Classes & Service

Premium Class

  • Fully reclining flatbed seats with 20-inch width and 60-inch pitch.
  • Personal reading lights, USB charging ports, and a foldable meal table.
  • Complimentary meals, beverages, and priority services (check-in, boarding, and baggage).

Economy Class

  • Slimline seats with a 31 to 32 inch pitch in a 3-3-3 configuration.
  • Meals, snacks, and beverages are available for purchase.
  • Entertainment options can be accessed via the airline’s app or pre-ordered devices.

Optional Add-Ons

  • Hot Seats: Extra legroom seating.
  • Quiet Zone: Child-free zones for a more peaceful journey.

Loyalty Program

AirAsia X participates in the AirAsia Rewards Program which enables passengers to earn AirAsia Points for flights, in-flight purchases, and services. Points can be redeemed for discounts, upgrades, and other rewards. Membership tiers (Red, Silver, Gold, Platinum) offer additional benefits, such as free seat selection and priority services.

Lounges

AirAsia X passengers flying in Premium Class or with Premium Flex packages have access to lounges at select airports, including the Red Lounge at KLIA2 and partner lounges in key international hubs. Lounges typically offer comfortable seating, light refreshments, Wi-Fi, and workspaces.

Sustainability & Environmental Efforts

AirAsia X is committed to sustainable aviation practices:

  • Operates a young fleet of fuel-efficient Airbus A330 aircraft to reduce carbon emissions.
  • Has incorporated the A330-900neo for enhanced efficiency.
  • Digitalizes processes, including e-tickets and mobile boarding passes, to minimize paper usage.
  • Encourages waste reduction on board by using eco-friendly materials and limiting single-use plastics.

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